Is Your Health Plan on Track to Meet Year-End Goals?

Is Your Health Plan on Track to Meet Year-End Goals?

Three Customer-Centric Steps to Help You Meet Your Goals—From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a business review to see where you stand with your year-end objectives, from HEDIS® and...
Carenet Shares How to Turn Members Into Raving Fans

Carenet Shares How to Turn Members Into Raving Fans

The more you pay for something, the more you expect from it. This is certainly the case in healthcare as consumers shoulder a larger share of their healthcare costs. With more of their own money on the line—and greater decision-making power and higher service...
How Are You Elevating Your Health Plan Member Engagement?

How Are You Elevating Your Health Plan Member Engagement?

As consumers shoulder a larger share of their healthcare costs, they’re expecting more from their health plan. The payers that succeed at keeping their members happy will be greatly rewarded. In fact, satisfied members are five times more likely than unhappy ones to...
How Effective is Your Health Plan Member Engagement?

How Effective is Your Health Plan Member Engagement?

As individuals increasingly shoulder the cost of healthcare, they’re striving to become more active, informed and responsible healthcare consumers. With more of their own money on the line, they want to feel confident from day one that they are making the best choices...