Healthcare, meet Intelligent Engagement.

A new standard in healthcare engagement.

Imagine your organization delivering healthcare consumer experiences that give individuals exactly the information they need, in exactly the way they want to receive it, before they even know it’s needed. Where each consumer touchpoint is relevant, timely and important.

Now, imagine it’s entirely possible—today.

Welcome to Intelligent Engagement from Carenet Health.

To meet the challenges of today’s healthcare world and unlock value across the system, Carenet Health has developed a proprietary methodology that delivers outstanding results in the critical areas of Healthcare Engagement, Clinical Support, Telehealth and Advocacy.

This custom approach is based on our continual learnings from 30 years of experience—and rooted in the combined power of data, technology, uniquely talented teams and best practices from inside and outside of healthcare. It’s agile, scalable and multi-channel.

A woman and a man discussing healthcare consumer engagement.
Two women and a man engage in a conversation to develop a professional relationship.

What does Intelligent Engagement look like in the real world?

Intelligent Engagement requires equal parts talent and technology. It is supported by an advanced customer relationship management (CRM) platform, produces hyper-personalization and lives by continuous improvement. Perhaps most importantly, it can take siloed engagement initiatives and turn them into a coordinated, enterprise-wide strategy delivering improved outcomes, cost-savings and value to both consumers and our clients.

With an Intelligent Engagement approach, you can achieve:


Greater alignment between your organization and your consumer—whether that’s a health plan member, employee or patient in your care


Seamless experiences, consistent across every touchpoint and channel


Consumer choice of channel, time and other engagement options


The power to guide consumers toward better healthcare decision-making


Anticipation of individual needs, wants and barriers to care and wellness


Simplicity and convenience with on-demand consumer access to care and information available 24/7/365


Information updated in real time (or near-real time as data integration permits)

The combination that drives Carenet Health’s industry-leading performance.

Intelligent Engagement is made possible thanks to 22 different finely tuned elements.

Those factors, when strategically aligned, create our comprehensive package of exceptional teams, a commitment to quality and operational excellence.

Graphic showing 22 elements of Carenet Health's Intelligent Engagement approach in healthcare

Don’t wait to transform your member and patient relationships.